Infoblox, the network control company that provides Actionable Network Intelligence, today announced that it has signed a partnership agreement with Exclusive Networks, that enables the value-added distributor to act as an Infoblox Authorized Support Centre (ASC) in the Middle East. Exclusive Networks has been a regional distributor for Infoblox for the past nine years and the new ASC agreement is an extension of the long-term partnership the two companies have shared.
“As an Infoblox distributor over the past several years, we have developed an extensive reseller and customer base and have grown the company’s presence in the region. By opening an Infoblox Support Centre, we can get closer to the partner base and provide more attractive value-added services in addition to the current professional services and training packages offered. Our aim is always to fill the gaps in our partner’s services portfolio so they are able to offer a full services solution to their end users,” said Nathan Clements, Managing Director at Exclusive Networks.
Exclusive Networks will offer 24×7 telephone and email support, technology health checks, and a range of hardware replacement options. The company will also provide enhanced services such as an engineer on site in many locations across the Middle East. There will also be a range of tailored support solutions offered. A team of certified engineers can support both new and existing installations of Infoblox customers, working closely with the vendor’s sales team to enhance the end-user’s experience. The company will not compete with their resellers but will work closely with partners to help them ‘white label’ services and fill any gaps in their own service offerings.
“We are very excited to partner with a regional powerhouse offering superior localized support. The Exclusive Networks and Infoblox partnership has entered a new phase and partners and customers will experience the benefits including improved call handling efficiencies, reduced communication delays, and accelerated time to resolution,” concludes Alexander Foroozandé, Channel Director, MEA at Infoblox.
To become an Authorized Support Centre, Exclusive Networks has had to extensively train and certify a number of technical specialists across the Middle East in order to meet the high standards Infoblox expect from an ASC, in addition to the traditional sales, technical and revenue obligations required to be an Infoblox partner.
