Rimini Street, the leading global independent provider of enterprise software support services for Oracle and SAP products, has announced the general availability of support for six new database platforms, including IBM DB2, Microsoft SQL Server, and SAP ASE, SAP IQ, SAP SQL Anywhere and SAP Advantage Server (collectively the former SAP Sybase family of database products). Rimini Street’s service includes support for associated vendor components such as IBM DB2 Tools for Linux, UNIX and Windows; Microsoft SQL Server Management Studio; and SAP Replication Server. The Company is already providing service for these products.
The support model for IBM, Microsoft and the additional SAP databases includes the same innovative support program features provided by Rimini Street for Oracle and SAP HANA database licensees, all offered at 50 percent savings off current annual vendor support fees.
Rimini Street’s support services for all database platforms, include:
- Product support services to diagnose and resolve issues, provide configuration assistance, and deliver other technical support via engineers with an average of 15 years of experience.
- Database Health Check services that proactively evaluate database health and provide best practice guidance across platforms and releases.
- Advanced Technical Services to identify and address potential challenges between a client’s database and numerous interconnected components.
- Global Security Services to help clients proactively protect data and remediate identified vulnerabilities.
- Database Performance Tuning services to keep a client’s database operating at high efficiency.
“The addition of these six additional database products from IBM, Microsoft and SAP to our growing portfolio of supported enterprise software products, gives even more enterprise software licensees the opportunity to leverage Rimini Street’s award-winning support, to enjoy a more robust, relevant and responsive support model, and to liberate substantial funds that can be re-directed to strategic growth initiatives,” said Seth Ravin, Rimini Street CEO. “Today’s announcement further executes on our plan to broaden our product coverage portfolio, expand our service capabilities, and increase our service footprint with clients.”
