“We continue to collaborate with global best practice service providers to ensure that our services and solutions continue to safeguard an outstanding experience for all our valued customers. We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services. We have worked together with Polystar to streamline their solution to suit our requirements and to include new features that are essential for delivering best in breed services to our end users.” commented Saleem AlBlooshi, Executive Vice President – Network Development & Operations, du.
Polystar is a leading supplier of Network and Customer Analytics, Network Monitoring, and Service Enablement solutions to the telecoms industry worldwide. du continues to deliver an outstanding customer experience and assure service quality, end-to-end across all domains.
The system expansion will deliver new insights for the telco, enabling the experiences of different customers and segments to be more effectively monitored and managed. For example, the detailed reporting will allow du to obtain accurate customer experience information for its most valuable customers, ensuring that SLAs are delivered effectively.
“Polystar has been a long-time partner of du and this latest investment highlights the strength and continuity of our relationship,” said Basel Shubair, Regional Sales Director for MENA & Indian Subcontinent, Polystar. “Our ability to span multiple technologies and to support du while it invests in the introduction of new services and networks has been critical. We look forward to working hand-in-hand with du to continue the evolution of our solutions to meet future needs.”
