UAE-based managed services provider, Smartworld has selected Altitude Software to launch the first cloud customer engagement solutions in the UAE.
Smartworld, a joint venture between Etisalat and Dubai World Central, has teamed up with Altitude Software to deliver new solutions that bring value-added offerings, enabling companies in the UAE to focus on customer service while reducing costs and optimising resources.
Hosted within Smartworld data centre at Dubai World Central, the solutions are completely customisable and can be up and running within a matter of hours with little to no capital investment. According to the company, contact centre operations are able to scale up or down based on demand, while optimising resources and saving time and money.
“Today in UAE, a vast majority of contact centers are internal. There are large numbers of companies who are unwilling to outsource all or part of their customer relationships and want to keep control of their customer relationships while not managing a call center’s administrative constraints,” Mohammed Fouz, CEO, Smartworld.
Fouz added: “It is this type of organisations that we target through this cloud-based solution, offering the same quality of service and performance while allowing companies to retain control of their customer relationships. Our expertise both in the IT and CRM, combined with our Data Centre expertise allows us to master all the components of this offer.”
“Our goal is to provide our clients with the highest quality interviewing and feedback management services at the most cost effective rates in UAE,’’ commented Youssef Ben Beshoosh, Focus Point president and co-founder. “Selecting Smartworld Cloud Customer Engagement solutions as a key component of our contact centre operations reaffirms our commitment to incorporating the best technology available to service our customers and ultimately, drive our contact center outsourcing business to new heights,” added Beshoosh.
