Fortinet moves into a new and larger office coincided with the opening of their Technical Assistance Center in Dubai. The company said, the new changes are aimed to effectively address the requirements of customers and also reflecting the company’s strong growth and commitment to the region.
Building on the success of its global support centers, Fortinet has identified Dubai as a strategic location for delivering technical services for its full suite of network security solutions. The center will be staffed with engineers providing the comprehensive range of FortiCare Services from technical support, premium and focused security services as well as Professional Services.
“Fortinet is growing exponentially and we continue to invest in high-growth territories such as the Middle East in order to meet the rising demand from our customers and partners” said Yann Pradelle, Vice President EMEA South at Fortinet. “Fortinet is the first security vendor across the region to have a dedicated and senior technical support team on-the-ground to provide high quality services to our customers.”
“Some security vendors do not pay enough attention to local support. Conversely, Fortinet is assuming that responsibility on a local level which is a very positive development. This clearly demonstrates the significance, priority and importance to Fortinet of corporate security and customer satisfaction in the region. The opening of the Dubai Support Center is a strong commitment to our Middle East customers.” said Rudiger Lenz, Vice President International Support & Service at Fortinet.