Technology market research firm Infonetics Research, has reported that the global enterprise telephony and unified communications (UC) market closed down 4 percent in 2014, to $8.7 billion, as businesses continue to hold off new purchases and upgrades of PBX equipment despite improving worldwide economic conditions.
The global enterprise telephony and unified communications (UC) market was down 4% in 2014, to $8,7-billion, as businesses continue to hold off new purchases and upgrades of PBX equipment despite improving worldwide economic conditions.
The overall market decline masks the health of the evolving UC applications segment, which jumped 20% in 2014, energised by the demand for tools to increase workforce productivity.
The data comes from Infonetics’ fourth quarter 2014 (4Q14) and year-end Enterprise Unified Communications Voice Equipment market share, size and forecast report, which tracks PBX phone systems, voice over IP gateways, UC applications and IP phones.
“The enterprise telephony market continues to be tough. Just as we see one area begin to improve, it’s offset by slowdowns in geographies or market segments. Underscoring the declines are not only slowing businesses purchases but also competitive pricing, which has created unpredictable swings,” says Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.
“The move to the cloud is having an impact in certain markets, particularly North America.”
