ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for IT Service Support Management Tools. The report can be viewed online at http://ow.ly/oh5Td.
“We believe our entry into the 2013 Magic Quadrant for IT Service Support Management Tools confirms ManageEngine’s progress and validates our long term commitment to provide the best-in-class IT management software,” said Raj Sabhlok, president of ManageEngine, a division of Zoho Corp. “We consistently receive overwhelmingly positive feedback from our ServiceDesk Plus customers, and that feedback is a powerful complement to the Gartner findings.”
ManageEngine provides a downloadable, quick and easy-to-use help desk solution. In addition, customers report that ManageEngine is easy to work with and can incorporate customer feedback into the product with quick release cycles.
With ServiceDesk Plus Enterprise Edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users proactively identify problems and recommend solutions, ensure service consistency, increase customer satisfaction with IT services and increase efficiency in service delivery.