Techserve, a leading service and systems integration provider and part of Al Futtaim group today announced a pioneering alliance with global remote tech support services provider iYogi to provide on-demand remote tech support service will begin with the UAE and will be offered to other GCC states by the second quarter of this year.
The partnership will augment Techserve’s present comprehensive tech support service channels which includes carry-in, on-site, pick and drop, in-store support, home delivery, installation solutions and systems integration,for all CE, IT, mobile, telecom, digital and office automation products.
The alliance will strengthen this unique service capability by adding iYogi’s online 24/7 tech support driven by its proprietary technology platform called iMantra. iYogi currently successfully provides personalised computer support for consumers and small businesses in US, UK, Canada and Australia.
The service for PCs and a range of connected devicesis primarily subscription based however incident-based services will also be available. Arabic enabled support is presently being developed and is expected to be launched later this year.
Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al-Futtaim Group said, “As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in. The rapidly growing UAEconsumer electronics market standsat US$ 2.4 billion in sales. We expect nearly 24,000 subscribers in the first year of operation and will roll this service out to other parts of the GCC.”
Customers can choose various contact channels including real-time phone, chat and e-mail for a suite of services including diagnosis, repair, installation and maintenance for multiple devices, software applications and other products.
Uday Challu, CEO & Co-Founder of iYogi said, “Techserve’s established footprint in this part of the world provides the foundation to grow into the market leader for remote tech support in the UAE and the region. Customers and businesses in this region are rapidly adopting newer technologies, which makes the region a critical part of our global roll-out for remote tech support services.”
