Leading communications and IT network infrastructure solutions provider, Foss LLC announed that it has been awarded the International ISO 9001:2008 certification demonstrating the company’s commitment to quality-of-service standards.
“Foss always strives to exceed customer expectations, this award formally recognises this and confirms our reputation for delivering high levels of quality and service”, said James Underwood, Managing Director of Foss LLC.
ISO 9001:2008 standard specifies Quality Management System (QMS) requirements focused on an organisation’s ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, Foss LLC established its own QMS department to ensure its long-standing commitment to customer satisfaction culture in all areas of its business. By implementing continued improvement programmes Foss LLC ensures it continually improves its customer service levels and quality.
“Foss has successfully implemented an internationally recognised quality management system based on the requirements of the ISO 9001:2008 standard. Everyone demonstrated unwavering focus in creating and implementing a QMS system which delivers for continuous improvements in support quality, customer satisfaction, and a systematic approach to quality management.” said Paul McCabe, Commercial Director at Foss LLC.