MGS implements ECM solution at Global Investment House

MGS announced the successful implementation of a solution at Global Investment House (Global), which will allow Global to make investment in the future of information, to improve process efficiency and reduce the use of paper in their organization.

Global Investment House (Global), headquartered in Kuwait today provide a range of financial services, to a broad base of clients, generating a significant volume of documentation. A large proportion of the documentation was paper based, making tracking and security an issue for a growing organization.

Long term archival was also proving to be an expensive challenge, with potentially indefinite retention periods required, the storage space alone created significant costs. Global wanted to move to an environment with less paper, with more process automation and with improved efficiency and security.

Global selected OpenText and the OpenText ECM Suite, “OpenText were able to demonstrate not only the technological knowhow, but also the understanding of how Enterprise Content Management can be used to address the very challenges that Global was facing”, said Hakam Abu-Zarour, Chief Information Officer at Global Investment House.

Working with MGS, Global felt they had the right team in place to design, implement and support their solution.

“OpenText gave us the confidence we sought, working with us in a true partnership. MGS, the local OpenText partner, provided extensive implementation and post-live support during the gradual deployment of the OpenText ECM Suite”, continued, Abu-Zarour.

With documentation at the heart of Global’s transactions, the solution would rely heavily on the Document Management capabilities of OpenText ECM Suite. Augmented by Business Process Management, a physical paper scanning and fax capture capability, Global was now in a position to automate and streamline some twenty-five business processes, many of which are deemed to be critical to their operations.

Efficiency gains are being realized across the organization. For example, payments to suppliers are now possible within hours, rather than at least three days previously. By having documentation available electronically and approvals being driven by workflow, checks and balances are now in place to prevent payment of the same invoice twice. Access and approvals can be handled from anywhere in the world, managers no longer have to be at their desk to approve requests for vacation, approve payments etc.

“With benefits being realized across the business, we are now looking at additional processes and the potential extension of the OpenText. We have confidence in both OpenText and MGS to support us as we develop our business and we look forward to a long and mutually beneficial relationship,” concluded Abu-Zarour.