Interactive Intelligence, a global provider of unified IP business communications solutions signed up an reseller agreement with EMW Middle East, a provider of converged information and communications technology solutions.
Now, EMW will be able to offer solutions for contact center automation, enterprise IP telephony, and business process automation from Interactive Intelligence across the Middle East the. EMW will provide consulting, implementation, support, and custom development for the Interactive Intelligence solutions.
Speaking on the occasion Shaheen Haque, Territory Manager-Middle East and Turkey, Interactive Intelligence, said, “EMW has eight years of experience deploying contact center and IP telephony solutions for organizations throughout the Middle East, including many large telecom service providers, enterprises, and government customers. These are key markets for us and we look forward to offering EMW customers the scalability, security, and reliability that come from our more than 16 years of experience developing unified IP business communications solutions.”
Interactive Intelligence has developed an open, single-platform, all-in-one IP communications software suite designed to deliver comprehensive multichannel applications minus the cost and complexity introduced by multipoint products. Its products can be delivered on-premise or via a hosted model.
“Interactive Intelligence offers a unique architecture designed to reduce costs, simplify administration, increase interoperability, and maximize customization options. “We look forward to combining these benefits with our experience of deploying hundreds of unified communications solutions throughout the region in order to give our joint customers the most value for their money.” said, Serjios El-Hage, CEO, EMW Middle East.
