Salesforce has released the new State of Service report, sharing insights from over 5,500 service professionals across 30 countries — including 100 from UAE. The report covers the priorities, challenges, and strategies shaping customer service, including how service teams are tapping AI and data to increase revenue, efficiency, and customer satisfaction amidRead More…

Alaan, UAE’s corporate card solution, and Visa have announced a landmark 5-year deal to digitise expense management processes for businesses in UAE and KSA. This five-year strategic alliance aims to leverage Visa’s industry-leading payment network, VisaNet, and Alaan’s AI-powered spend management system to deliver enhanced financial control and visibility toRead More…

Visa has unveiled the results of an independent study titled ‘Value of Acceptance’, which explores merchants’ attitudes towards digital payments and the impact of digital commerce on small businesses and retailers in the UAE. According to the study, more than 70% of UAE merchants surveyed claim increased revenue and higher customerRead More…