Digital Transformation

Avaya and Alcatel-Lucent Enterprise announce a strategic partnership

March 31, 2022

Subha Bhargavi

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Avaya and Alcatel-Lucent Enterprise today announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.

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Avaya and Afiniti introduce Avaya AI Routing with Afiniti AiRo

February 5, 2020

Subha Bhargavi

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At its Avaya ENGAGE 2020 user conference today, Avaya and Afiniti announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing

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Avaya enhances Its Edge Channel Program

January 13, 2019

The Channel Post Staff

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Avaya announced a series of enhancements to its award-winning Edge Channel Partner Program, designed to improve Avaya partners’ ability to grow by stimulating sales of cloud solutions, leveraging a simplified incentive structure and more tailored benefits with an improved enablement model.

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Avaya leads the Gartner Magic Quadrant

May 24, 2018

The Channel Post Staff

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Avaya announced that it has been positioned as the Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure worldwide. Avaya believes the portfolio addresses the Customer Experience Priorities in 2018 identified in a Gartner report:

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