Genesys and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, have announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration,Read More…
At GITEX 2024, Genesys’ Country Manager for UAE, Alexandros Gkindis celebrated the event’s unparalleled engagement, showcasing the company’s innovative offerings aimed at enhancing customer experience. With a commitment to continuous improvement,Read More…
Genesys has opened a new office in Riyadh, marking its latest milestone for its investment in Saudi Arabia. The new Genesys office is located in Home Offices in the heart of Riyadh, one of the most economically active capitals in the Middle East.Read More…
Genesys announced it has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform, Genesys will empower organisations to unify the customer experience (CX)Read More…
Genesys has announced the United Arab Emirates (UAE) as its latest full-service Genesys Cloud CX region. The launch means local businesses facing regulatory compliance and data residency obligations in the UAE and the Gulf Cooperation Council (GCC) will be able to keep their sensitive customer data located in-region while movingRead More…
Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…
Genesys has announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees. Now with auto-summarization for Agent Assist, the Genesys Cloud CX platform helps organizations drive increased quality, speed andRead More…
Mindware has announced its latest partnership in the Middle East and Africa (MEA) with Genesys, a global cloud leader in experience orchestration, through a Master Value Added Distribution agreement.Read More…
Al-Futtaim Technologies has implemented mission-critical mitigation strategies for its contact centre customers. In collaboration with Genesys, Al-Futtaim has enabled customers, service agents, to work remotely, ensuring they continue to provide important business functions during the global COVID-19Read More…
Region’s contact centre technology specialist, IST expanded its partnership with contact centre solution provider Genesys by adding PureCloud to its solution portfolio. PureCloud is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use and quick to deploy.Read More…
Cairo based contact center system integrator, IST Networks announced that it has been recognised by Genesys as the ‘Middle East Partner of the Year’ recognising the system integratorRead More…
In conversation with Merijn te Booij, Global CMO of Genesys and Mohamed Afifi, Managing Director of Genesys Middle East on providing the broadest customer service and cloud solutions in MEA region.Read More…
