According to Gartner research, twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017.Read More…
Spire Solutions, the leading regional VAD joined hands with leading research and advisory firm Gartner that will allow the distributor to tap into Gartner’s unparalleled expertise and bring global cyber security practices to the Middle East.Read More…
Leading data and analytics company, Teradata has been positioned in the Gartner 2018 Magic Quadrant for Data Management Solutions for Analytics issued February 13, 2018, by Gartner analysts Adam M. Ronthal, Roxane Edjlali, and Rick Greenwald. As one of 22 vendors evaluated in the 2018 report, Teradata was recognized as a LeaderRead More…
Meaningful artificial intelligence (AI) deployments are just beginning to take place, according to Gartner, Inc.Read More…
Red Hat has been given the company an overall “Positive” rating in its 2018 Vendor Rating report for the fourth consecutive time, by Gartner.Read More…
ESET recently announced that it has been named as a Challenger in the 2018 Gartner Magic Quadrant for Endpoint Protection Platforms and expressed its delight as it claimed ESET was the only Challenger named in the Magic Quadrant. Read More…
The year 2020 will be a pivotal year in AI-related employment dynamics, according to a recent study by Gartner, as artificial intelligence (AI) will become a positive job motivator.Read More…
Gartner has positioned LogRhythm as a Leader in the 2017 “Magic Quadrant for Security Information and Event Management” research report, for its Threat Lifecycle Management Platform. Read More…
Intelligent automation will transform workplace outsourcing according to Gartner, Inc.Read More…
According to a survey by Gartner, the marketing budgets hit a plateau in 2017 after three years of growth, with budgets falling from 12.1 percent of company revenue in 2016 to 11.3 percent in 2017, representing a return to 2015 levels. The report states that growth in marketing budgets hasRead More…
With many options for digital business transformation requiring significant investment, Gartner, Inc. has identified the top 10 ways to fund the shift to digital business. According to Gartner’s 2017 CEO survey, 42 percent of CEOs are now taking a digital-first approach to business change or taking digital to the core of theirRead More…
Cloud adoption in the region is presently at a nascent stage, but steadily on the rise. Organizations in the Middle East are rapidly adopting cloud strategies, which include deploying business applications on public, private, or hybrid clouds.Read More…
