Gartner identified critical blind spots stemming from overlooked risks and unintended consequences of generative AI (GenAI) adoption. Chief information officers (CIOs) must proactively address these hidden challenges to ensure GenAI value realization and avoid AI project failures.Read More…

Worldwide spending on AI is forecast to total nearly $1.5 trillion in 2025 according to research firm Gartner. “The forecast assumes continued investment in AI infrastructure expansion, as major hyperscalers continue to increase investments in data centers with AI-optimized hardware and GPUs to scale their services,” said John-David Lovelock, Distinguished VPRead More…

By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to research firm Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts said that a completely agentless future is both unlikely and undesirable. “AI and automationRead More…