Home Tag "Etihad Cargo"

Etihad Cargo enhances customer service capabilities with Contact Centre system upgrade

Deepak Singh
Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has enhanced its customer service capabilities with the launch of Microsoft Dynamics 365 based Pulse CRM, which will enable the carrier to meet customer demands more proactively. Etihad Cargo’s Customer Contact Centre handles over 13,000 transactions per month, including customer enquiries and feedback, bookings […]
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