Social routing in contact centres
2015-04-19
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence, discusses the changing role of the “customer” in customer service.Read More…
The Changing Role of the ‘Customer’ in Customer Service
2015-02-04
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…