Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.Read More…

Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…