Avaya announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX).Read More…
In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiencyRead More…
Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.Read More…
Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…
Customer experience (CX) is a top priority for most UAE businesses (62%), new research from Rackspace Technology shows. The study revealed much greater understanding amongst UAE business leaders to improve CX than in most other countries surveyed.Read More…
Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a recent survey by Gartner, Inc. The survey found that nearly 80% of growth organizations use customer surveys to collect CX data,Read More…
Qualtrics, the US-based experience management (XM) company that is fully owned by SAP after a US$8 billion acquisition said it grew by 300 per cent in 2019 in the MENA region, having entered the region around early 2018. The company recently held an first-of-its-kind XM event in DubaiRead More…
