Zain KSA has signed a Memorandum of Understanding (MoU) with Aanaqeed Knowledge Company (Aanaab), a renowned Arabic e-learning platform, and Code School Finland (CSF), a global leader in coding, robotics, and AI education. This strategic partnership aims to bridge the digital education gap throughout the Kingdom and support the localizationRead More…

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and fast growing businesses to build flexible, omni-channel customer engagement applications, and AI-based customer service agents. Airkit.ai is a Salesforce AppExchange partner and a Salesforce Ventures portfolioRead More…

Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…

Enabling Middle Eastern organisations to embark on a forward-thinking digital business strategy to attain category leadership, the leading digital experience (DX) event of the Middle East, ‘The Digital Experience Show Middle East 2023,’ commenced in Riyadh. The event’s inauguration was accompanied by the unveiling of the highly insightful ‘Digital Experience IntelligenceRead More…

Dataiku has announced the appointment of Wall Street and software industry veteran Krish Venkataraman as President. Venkataraman joins the company with a strong and diverse track record of leadership roles, including President, CFO, COO, and public Board member positions, with deep cross-functional expertise spanning data, security, exchanges, and financial services. HeRead More…

The Technology Innovation Institute (TII) in the United Arab Emirates (UAE) has pushed the boundaries of generative AI once again with the launch of Falcon 180B, an advanced iteration of its flagship large language model (LLM). This groundbreaking release strengthens the UAE’s dominance in AI, offering Falcon 180B as anRead More…

Salesforce has released the new State of the Connected Customer report, sharing insights from 14,300 consumers and business buyers across 25 countries — including 650 from UAE. The report uncovers how AI, digital transformation, and macroeconomic trends are reshaping customer expectations and behaviors across the buying lifecycle. Key insights fromRead More…