Occupying center stage at Ignite 2023 was Microsoft Copilot, the company’s virtual assistant and umbrella brand for its AI capabilities. At the event, Microsoft introduced hybrid work capabilities infused with GenAI that touch multiple Microsoft 365 apps, offer diverse functionality, and are well positioned, according to research conducted by GlobalData, a leadingRead More…

Webex by Cisco  has announced new AI-powered capabilities in Webex Contact Center. These new capabilities aim to help improve agent well-being and productivity, resulting in exceptional customer experiences. Stress and burnout are common in the workplace, and even more so within contact center employees. In fact, a study found agentRead More…

ServiceNow  has launched a major expansion to its Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity. Available to all customers today, Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management (FSM) are the latest powerful GenAI solutions to be embeddedRead More…

Pure Storage has further strengthened its portfolio for artificial intelligence (AI) use cases and continued customer momentum across global AI deployments. Among the first enterprise data storage vendors to receive the NVIDIA DGX BasePOD certification, and now delivering with Cisco, new Cisco Validated Designs for FlashStack for AI, Pure StorageRead More…

At the SAP TechEd event in 2023, SAP SE announced a comprehensive series of generative AI capabilities and advancements aimed at empowering developers of all skill levels to supercharge their businesses in the age of AI. “Today’s dynamic technology and business landscape means every developer needs to be an AI developer,” saidRead More…

Proofpoint has announced it has entered into a definitive agreement to acquire Tessian, a leader in the use of advanced AI to automatically detect and guard against both accidental data loss and evolving email threats. The acquisition is expected to close in late 2023 to early 2024. With the acquisition ofRead More…