Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in artificial intelligence, hyper-personalization, rich communication services, and unified data are expected to enhance customer loyalty and address rising expectations in the Middle East and beyond. For many organizations, delivering an outstanding CX remains a challenge; aRead More…
As businesses continue to navigate the shift towards hybrid work environments, Cisco’s latest predictions highlight the transformative impact of AI-driven collaboration technologies and the evolving challenges of cybersecurity.Read More…
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despiteRead More…
Cisco has introduced new audio watermarking features to its Webex collaboration platform, providing organizations in the Middle East with greater assurance as they navigate complex hybrid work environments and prioritize insider threat prevention.Read More…
A recent study focused on executives and knowledge professionals commissioned by Cisco and conducted by Dimensional Research showed that more than half (56%) of employees spend most of their time in meetings when working remotely with 33% saying that it takes up half of their workday. This has resulted inRead More…
