e& enterprise announced a partnership with NICE to collaborate on its cutting-edge CX capabilities and Contact Centre as a Service (CCaaS) platform in the UAE. The platform’s integrated engageX CX capabilities ensure sensitive customer data remains in-country, while also empowering businesses to comply with regulations across government and public-private sectorRead More…
In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiencyRead More…
Freshworks has announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO. Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board ofRead More…
Epicor has announced it has acquired Smart Software, a leading provider of cloud-based, AI-driven inventory planning and optimisation (IP&O) applications, and an existing Epicor ISV partner. The acquisition accelerates Epicor’s delivery of best-in-class ERP solutionsRead More…
IFS has appointed Bianca Nobilo as the company’s Head of External Affairs. Nobilo joins the executive leadership team at IFS to direct Government Relations, Industry Relations and External Affairs & Communications. IFS’s remarkable growth across 80 countries is fueled by the company’s powerful artificial intelligence technology, industry depth and customer-centricRead More…
Splunk, in collaboration with Enterprise Strategy Group, has released the “State of Security 2024: The Race to Harness AI” global research report. A total of 1,650 security leaders participated in the global survey, with many reporting that cybersecurity has become easier to manage compared to past years. However, cybersecurity defendersRead More…
Infobip has launched its first data centre in Saudi Arabia to facilitate seamless digital interactions between businesses and their customers across preferred communication channels. This move is in line with the ongoing digital transformation in KSA and the region.Read More…
Autodesk has released the results of its 2024 State of Design and Make Report. Nearly 5,400 industry leaders and experts worldwide (including the UAE and KSA in the Middle East) in various industries, including construction, architecture, engineering, operations and design & manufacturing (D&M), were interviewed for insights on how digitalRead More…
Infoblox has announced that its threat intel researchers, in collaboration with external researchers, have uncovered “Muddling Meerkat,” a likely PRC state actor with the ability to control the Great Firewall (GFW) of China, a system that censors and manipulates traffic entering and exiting China’s internet. This DNS threat actor isRead More…
Digital business transformation company Publicis Sapient has announced the appointment of Ashwaq Al Shathri as Country Managing Director (MD) for Saudi Arabia, based in Publicis Sapient’s Riyadh office. This appointment reflects the importance of KSA and the Middle East for Publicis Sapient as fertile ground for growth. The company’s deep expertise inRead More…
Mindware has announced that it has joined the AWS Partner Network (APN) as an AWS Distributor to drive cloud technology adoption in the Middle East and North Africa (MENA) region. Mindware will enhance its channel offerings with a cloud solutions and management portfolio designed to provide customers with swift andRead More…
Sophos has released its annual “State of Ransomware 2024” survey report, which found that the average ransom payment has increased 500% in the last year. Organisations that paid the ransom reported an average payment of $2 million, up from $400,000 in 2023. However, ransoms are just one part of theRead More…
