The Changing Role of the ‘Customer’ in Customer Service
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…
Regional VAD FVC, has signed an agreement with Unify (formerly Siemens Enterprise Communications) to distribute its range of unified communications (UC) and contact centre solutions across UAE, Kuwait, Qatar, Oman, Bahrain and Pakistan.Read More…
Botswana will float shares of the state run Botswana Telecommunications Corporation Limited on the local stock exchange this year. The government will retain 51% of the shares.Read More…
Consumer electronics giant Panasonic has added to its expansive range of 4K products with a new palm-sized series for 4K shooting at home after it launched a new camcorder. The exciting new range of home-use 4K camcorders provides the best quality of videography in the comfort of one’s home. WithRead More…
Namibia has started a process to switch off analogue TV as part of a move by the government to migrate to Digital Terrestrial TV. The state owned Namibian Broadcasting Corporation (NBC), in collaboration with free-to-air stations, One Africa Television and TBN, switched off analogue TV in the first phase ofRead More…
Regional systems integrator and solutions provider STME has announced the appointment of Abdulrahman Al Said as managing director for its Saudi Arabian busines. Al Said joins STME’s growing team, which has presence in 10 offices across Bahrain, Egypt, Kuwait, Qatar, Saudi Arabia and the UAE. “Over the past 30 years,Read More…
In a move aimed at helping organisations harness today’s workplace patterns, culture and stay ahead of the changes in workforce dynamics, Dimension Data has announced the launch of its workspaces for tomorrow strategy. Nadeem Ahmad, Dimension Data’s global technology director said: “During the course of any day, people complete manyRead More…
Telecom Namibia, the state telecommunications company plans to construct a fibre based network to connect all 14 regional capitals in the southern African nation. Communications manager, Oiva Angula said in the capital Windhoek that the construction of the primary fibre route to connect 14 regional administrative capitals is already completed.Read More…
Syntech, a leading IT distributor has now become an exclusive distributor for SPEEDLINK products in South Africa.Read More…
Technology powerhouse, IBM is set to begin laying off what could amount to 26% of its global workforce starting this month, according to one report on the rumoured firings. Last October, IBM CEO Ginni Rometty vaguely hinted the company’s self-styled makeover to analytics, cloud, mobile and security specialist could meanRead More…
Regional value-added distribution (VAD), Global Distribution FZE, has said that everything is on track for the much anticipated launch of its I-onik range of mobile devices in the Middle East. The plan to introduce the I-onik range of products, follows the company’s success in launching these products in India, EuropeRead More…
Lenovo has announced the UAE launch of the Lenovo EMC VNX5150 storage array, a SAN solution that offers SMBs excellent value with an affordable price. Designed for demanding needs and unpredictable workloads for SMB environments, the new Lenovo EMC VNX5150 is a dual storage processor SAN with full redundancy forRead More…
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