Social routing in contact centres
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence, discusses the changing role of the “customer” in customer service.Read More…
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence, discusses the changing role of the “customer” in customer service.Read More…
Samer Ismair, the Network Consultant for MEMA region at Brocade the authority on networking and cloud shares his thoughts to boost business, the cloud way. Technology has fundamentally changed the way business is done today; from employees expecting to be able to access personal or business data from any locationRead More…
Ash Ashutosh, founder & CEO at Actifio discusses the advantages enterprises in the region can derive from strategic marriage of flash storage and virtualised dataRead More…
Nicola Turner, organisational psychology at Human Relations Institute and Clinics (HRIC), discusses the importance for employees to comprehend an organisation’s culture.Read More…
Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…
The South African digital economy is booming – with rapidly decreasing prices of connectivity, coupled with more and more cheap and cheerful entrants into the smartphone game, the average South African is now more exposed to cloud computing than ever before. We are using cloud services, such as Facebook, iCloudRead More…
HID Global, a provider of secure identity solutions, has issued its outlook on technology trends for 2015, as well as other anticipated developments across key vertical industries in the secure identity marketplace. The annual assessment is intended to help organisations in the Middle East and Africa to understand and takeRead More…
It should come as no surprise that the biggest technological impacts on IT departments in 2013 were Mobile and Big Data. Both issues also dominated conversations in the storage arena last year and with employees now increasingly working remotely, it’s highly likely that 2014 will see more and moreRead More…
By Michel Combes, CEO, Alcatel-Lucent I am particularly pleased to present today my vision for Africa. First let me tell you, why Africa? For me Africa is at the heart of tomorrow, it is an important region in the world, it is definitely a growing region and a clear focusRead More…
Mark Walker, is the Regional Director: Sub-Saharan Africa, IDC, also he currently leads the Vertical Market and Insights research and consulting practice.Read More…
Rajeev Raj, is an information security expert with years of experience who currently works with Paladion Networks, one of the world’s leading managed security services provider. Internet is so huge and today information is available anywhere, anytime and most importantly to anyone. In a sense, if we see these expansionsRead More…
By Curt Beckmann, Chief Technology Architect, EMEA, BrocadeRead More…
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