The CEO of PCCI Group, Nidal Kamouni elaborates on enhancing the level of customer service experience by adopting the Self-service model The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer service experience needs to be continually updated toRead More…
Rajat Mohanty, the Co-founder, Chairman and Chief Executive Officer for Paladion Networks is an expert on cyber security shares his views on the importance of security analyticsRead More…
Emma Isichei, Worldwide Category Director, Capture Solutions at Kodak Alaris explains that companies in the Middle East should Avoid 4 common ‘Document Capture’ tech implementation mistakes to maximize the ROI from their capture system Digital transformation isn’t just a means to a competitive edge or an efficient business —it’s crucialRead More…
Faisal Al Bannai, the Managing Director for axiom Telecom, the region’s largest retailer and distributors for mobile devices and accessories shares his insights how Biometrics is going to enhance data protection to a new levelRead More…
In the age of the customers, executives don’t decide how customer-centric their companies are – customers do. In line with this, the Chief Commercial Officer for PCCI Group, Juan Bezón shares his thoughtsRead More…
Sachin Bhardwaj, Director Marketing & Business Development at eHosting DataFort explains while the term cloud has become increasingly familiar in the region, many of its business benefits can be overlooked due to the number of acronyms and options inbuilt around the service Cloud computing delivers significant benefits in terms ofRead More…
Khaled Mkahal, VP of CEM & Digital Practice at PCCI Group explores the ‘three words’ Big data, Digital and Customer Experience ManagementRead More…
The Director Marketing & Business Development for eHosting DataFort, Sachin Bhardwaj explains how SMBs can stay competitive with adoption of managed hosting servicesRead More…
Emma Isichei, the Worldwide category director for Capture Solutions at Kodak Alaris discusses the famous saying ‘Garbage in, garbage out’ while exploring the health of data and its accuracy. ‘Garbage in, garbage out’ became a popular term somewhere in the sixties. And with smarter systems and processes there is lessRead More…
The Director Marketing & Business Development for eHosting DataFort, Sachin Bhardwaj shares his thoughts about how Internet of Things will become the driving force for the growth of cloud and managed services in region.Read More…
Mike Piech, thw vice president and general manager for Middleware at Red Hat explains the benefits of xPaaS and it reducing the go-to-market time window for applications.Read More…
The Sr. Product Marketing Manager at A10 Networks, Kasey Cross suggests various ways the government enterprises in the United Arab Emirates (UAE) can protect themselves.Read More…
