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Freshworks has announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat, Freshdesk, and the company’s generative artificial intelligence technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to anyRead More…

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Huawei announced its business results for the first half of 2023 today. Overall performance was in line with the forecast. In 2023 H1, Huawei generated around USD 42.9 billion in revenue, with a year-on-year increase of 3.1% and a net profit margin of 15.0%. The company’s ICT infrastructure business contributedRead More…

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Fortinet has announced the latest semiannual Global Threat Landscape Report from FortiGuard Labs. In the first half of 2023, FortiGuard Labs observed a decline in organizations detecting ransomware, significant activity among advanced persistent threat (APT) groups, a shift in MITRE ATT&CK techniques used by attackers, and much more. In additionRead More…

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Check Point Software Technologies has signed a definitive agreement to acquire Perimeter 81, a pioneering Security Service Edge (SSE) company. With this acquisition, Check Point will help organizations accelerate the adoption of secure access across remote users, sites, cloud, datacentres, and the internet, all while aiming to deliver the mostRead More…

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Flytxt, a provider of AI-driven Customer Lifetime Value (CLTV) Maximization SaaS, has announced that it has received the prestigious Frost & Sullivan 2023 Competitive Strategy Leadership Award in the domain ‘AI for Telecom CX’. Telecommunication companies in the expanding Middle East, Africa, and South Asia (MEASA) markets are broadening their service offerings to beRead More…

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The mass availability of generative AI, such as OpenAI’s ChatGPT and Google Bard, became a top concern for enterprise risk executives in the second quarter of 2023, according to Gartner. “Generative AI was the second most-frequently named risk in our second quarter survey, appearing in the top 10 for the firstRead More…

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TSMC (Taiwan Semiconductor Manufacturing Company), Robert Bosch GmbH, Infineon Technologies AG and NXP Semiconductors N.V. have announced a plan to jointly invest in European Semiconductor Manufacturing Company (ESMC) GmbH, in Dresden, Germany to provide advanced semiconductor manufacturing services. ESMC marks a significant step towards construction of a 300mm fab toRead More…

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Kyndryl and Microsoft have announced a joint effort to enable the adoption of enterprise-grade generative AI solutions for businesses on The Microsoft Cloud. Leveraging the partnership’s Joint Innovation Centers, Kyndryl’s growing patent portfolio in data and AI, and its access to Microsoft 365 Copilot, Azure OpenAI Service and Microsoft Fabric,Read More…

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Vulnerabilities are on the rise, and the pressure is on for companies to manage them with greater speed and transparency. To help them do it, SentinelOne announced the launch of Singularity Ranger Insights. Building on the company’s top-ranked asset discovery and protection capabilities, the innovative solution removes the complexity from vulnerability management, enablingRead More…

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Tenable has announced the launch of ExposureAI, new generative AI capabilities and services across the Tenable One Exposure Management Platform. Tenable has also introduced Tenable Exposure Graph, a scalable data lake, Powered by Snowflake, that fuels the ExposureAI engine. This unified data platform – representing more than 1 trillion unique exposures, ITRead More…