Jignasu Rathod, CEO & Managing Director at Elitser Technologies, explains that the company has expanded its regional presence with a new Saudi office, advanced NOC and SOC services, a dedicated AI division, and ISO certifications — positioning Elitser as a trusted partner in digital transformation.
What is the strategic focus of Elitser Technologies’ participation at GITEX 2025, and how does this align with your vision for the regional IT market?
At GITEX 2025, our strategic focus revolves around the “5 Forces” — Visibility, Resilience, Efficiency, Adaptability, and Collaboration. These are not just themes; they’re the core pillars driving modern IT strategies. For Elitser, this framework enables us to position technology as more than just an enabler — it becomes a true accelerator of business growth.
GITEX offers an ideal platform to demonstrate how our integrated solutions help enterprises orchestrate their IT environments like a symphony — where every function, from security to automation, works in harmony to deliver tangible outcomes.
How has your partnership with ManageEngine evolved, and what role does it play in your solutions portfolio for enterprise customers in the Middle East?
Our 20-year partnership with ManageEngine has evolved into a cornerstone of our IT management offerings. As one of the few vendors providing an end-to-end IT management suite under one umbrella, ManageEngine allows us to deliver enterprise-grade outcomes at scale.
Elitser complements this with a full-service ecosystem — from consulting and implementation to customization, training, and managed services — powered by a team of 80 certified professionals. In a region where digital transformation is accelerating, our synergy ensures that clients receive tailored, future-ready solutions, not just tools.
What key solutions or technologies will Elitser be showcasing at GITEX, and how do they address current IT challenges faced by regional businesses?
At GITEX, we’ll showcase solutions that address today’s most urgent IT challenges — including observability, IT service automation, identity management, and cybersecurity resilience.
Enterprises in the region are asking: How do we secure hybrid workforces? Maintain business continuity? Use AI without increasing complexity? We’re bringing answers that replace chaos with clarity, demonstrating how technology can turn challenges into sustainable competitive advantages.
How does Elitser plan to differentiate itself in a competitive IT services landscape, especially as digital transformation accelerates across sectors?
In a crowded IT services market, differentiation comes from insight, not noise. Elitser stands apart by translating technology into measurable outcomes. While others sell tools, we deliver the forces of transformation — helping businesses enhance visibility, resilience, adaptability, and collaboration.
Our value lies in empowering clients with the confidence that IT will work for them, not the other way around.
Can you share some highlights of Elitser Technologies’ recent growth journey, including market expansion, new customer segments, or service developments?
Elitser Technologies has experienced strong regional growth in recent years, marked by several significant milestones that reflect our commitment to excellence and long-term value creation. We have established a fully operational office in Saudi Arabia, reinforcing our presence in one of the region’s most dynamic markets. From our offshore centers in India, we now offer full-fledged Network Operations Center (NOC) and Security Operations Center (SOC) services, enabling round-the-clock support and advanced threat monitoring for our clients. In response to the growing demand for intelligent automation, we’ve also launched a dedicated division focused on AI and automation solutions.
Additionally, achieving ISO 20000 and ISO 27001 certifications underscores our dedication to delivering services that meet the highest standards of quality and information security. Together, these developments position Elitser not just as a technology provider but as a trusted strategic partner in driving digital transformation across the Middle East.
What are your business priorities for the next 12 to 18 months, and how do events like GITEX contribute to achieving those goals?
Our priorities over the next 12 to 18 months are clear: growth, strength, and innovation. That means expanding our footprint, deepening our cybersecurity and managed services, and infusing AI into our portfolio for even more outcome-driven solutions.
GITEX plays a pivotal role in this journey. For us, it’s more than an event — it’s the tech epicenter of the region, where we engage clients, forge new relationships, and re-energize our mission. It’s our annual reset — a space to connect, learn, and fuel progress.
With increasing demand for IT management, security, and automation, how is Elitser leveraging its partnership with ManageEngine to meet these needs in the region?
Demand for integrated IT solutions in the Middle East is rising rapidly. Organizations seek partners who simplify complexity and deliver confidence.
That’s where our long-standing partnership with ManageEngine comes in. Think of ManageEngine as the engine, and Elitser as the pilot — we know the terrain and how to navigate it. From zero-trust frameworks and automated service delivery to actionable IT insights, our joint offerings empower enterprises not just to manage change — but to lead it.
