IFS has announced that it has appointed Merlin Knott as President of the IFS Enterprise Service Management business. The appointment signals the company’s commitment to customer success and growth through new routes-to-market, reflecting the opportunity and value enterprise service management presents.
Following a career leading high-growth enterprise software channel organisations and regional teams including SAP, Cura Software, and MicroStrategy, Knott joined IFS in 2019 to run IFS’s strategically important global Partner and Channel organisation. Under his leadership, IFS Partners grew to contribute over 40% of software license revenue and become an ecosystem that helped propel IFS’s growth trajectory.
In his new role leading the IFS assyst team, Knott will continue to focus on supporting our global customer base. He will bring a new dimension to what IFS assyst can offer customers across the IFS eco-system by commercialising IFS’s full suite of service offerings.
IFS assyst transforms how businesses can deliver internal service management including, IT services across their organisation, and continue in their journeys to unify operational service management. Spanning enterprise service management, the IFS assyst solutions encompass self-service portals and searchable knowledge bases, dispatch service requests, remote assistance, and service parts availability. They also include field service execution, where users can receive service requests, check feasibility and provide service reports. IFS assyst deliver this while staying true to their commitment to deliver low total cost of ownership, quick time-to-value and a no-fuss experience.
Michael Ouissi, Group Chief Operating Officer, IFS, commented: IFS assyst offers a compelling value proposition for customers across the IFS portfolio and Merlin has the proven track record of being adept at finding routes-to-market that can drive rapid growth. This move signals our intent to increase market share as our competitors simply cannot offer the breadth and depth of our complete service management offering. I am looking forward to working with Merlin on this exciting next stage of growth.”
Merlin Knott, President, IFS assyst, commented: “I am incredibly excited about the opportunity to demonstrate to existing and future customers, the value that IFS assyst can deliver. IFS is the only solutions provider that can deliver comprehensive, end-to-end service solutions to customers across industries. We offer a single platform to deal with a range of customer inquiries, all while keeping the end user fully informed of activities and resolution timeline.”
