JAGGAER has appointed Troy S. Meyers as its new Chief Customer Officer. For the past seven years, Meyers, a senior executive with experience in global SaaS and Fortune 500 organisations, has managed customer success with B2B IT SaaS companies, most notably Azalea Health in Atlanta, Georgia.
“Troy is a visionary leader adept at defining and executing strategies to transform and scale customer success ecosystems, drive growth and improve client engagement, adoption, loyalty and value. As such, he is a valuable addition to our leadership team, but more importantly, to the broader JAGGAER customer and partner community,” said Andy Hovancik, CEO, JAGGAER.
Meyers is a Certified Customer Success Manager and Certified Customer Experience Professional. He also holds professional qualifications in Program and Portfolio Management, Six Sigma and Net Promoter Score, among others. He is a popular speaker at executive conferences on various topics, including client and employee success. Meyers gained an MBA in MIS and eCommerce from Georgia State University and a BSc in Computer Engineering from the University of Louisville.
“JAGGAER is a fantastic company in a sector whose importance has grown enormously in recent years as companies have struggled to stay on top of supply chain disruptions, inflation and a fast-changing regulatory environment, among other challenges. I’m looking forward to engaging with the JAGGAER community, better understanding their pain points, and helping them along their journey,” Meyers said.
