Cloud enterprise applications company IFS has been named a Leader for the seventh consecutive time in the Gartner Magic Quadrant for Field Service Management. In the 2022 report, Gartner positioned IFS highest on the Ability to Execute axis and furthest overall on the Completeness of Vision axis.
The company attributes its continued Field Service Management position as a Leader to its commitment to enabling businesses to transform their service operations, deliver new revenue streams and provide amazing Moments of Service™. Through its breadth of innovation in service management, superior workforce scheduling optimization, and a team of experts that truly understands field service and industry use cases, IFS has continued its revenue growth with 105% YOY service management license revenues increase.
“Once again, we believe, IFS has been recognized for our commitment to not only service management innovation and excellence, but also our customer-centric approach that enables our customers to become smarter, more digital businesses,” commented Marne Martin, President IFS Service Management. “At IFS our focus is to help service organizations leverage the latest innovations including IoT, machine learning, predictive service and merged reality, to deliver real value for their business, be that operational efficiency or transitioning to advanced or outcome-based service offerings. With each successive evolution of IFS Cloud, we are continuously looking to develop the solution to ensure it is fully aligned to how customers buy and use technology and that is what we believe sets us apart from the competition.”
IFS’s holistic and comprehensive service management suite includes these new enhancements along with long-standing differentiating capabilities:
- The ability to operate within a platform that delivers a single source of truth
- Dynamic, real-time-scheduling that uses AI and machine learning to optimize and automate up to 500,000 resources in less than an hour
- End-to-end service logistics, reverse logistics, depot repair and spare parts management
- Extensive asset, contract and warranty management
- Mobile workers’ solutions with extensive, customizable workflows
- Complete customer engagement
The Business Value Engineering Tool has proven to be a powerful differentiator for IFS, establishing the foundation of Customer Success from the first engagement with IFS beyond deployment—it enables companies to benchmark, measure and monitor their return on investment and key performance indicators throughout their relationship with IFS technology.