Alibaba Cloud today unveiled at Apsara Conference 2021 Premium DingTalk for Sports Games, a digital solution aimed at streamlining the organization and communications for large-scale sports events. The new solution will be used for the 2022 Asian Games, to be held in Hangzhou next September, serving over 100,000 participants from across the world.
Leveraging DingTalk’s established cloud-based enterprise collaboration platform, the new sports solution provides a one-stop collaboration tool to connect stakeholders at all stages of the event hosting lifecycle – from organizers and suppliers to volunteers and venue operators – enhancing the operational efficiency of sports events.
This solution allows different groups of event participants to join the platform through a single gateway, from anytime and anywhere. Organizers can manage these groups individually through a back-end platform, streamlining workflows while facilitating effective communications within and between groups.
To help event participants including volunteers and venue operators from across the world better communicate with each other, the platform also provides instantaneous multi-language translation, remote video conferencing and many other functions to ensure smooth and real-time information exchange.
Other sports solutions unveiled during Apsara Conference 2021, held from October 19-22, include an AI-based simulation training solution for volunteers, which can provide virtual training for event volunteers in a cost-effective manner.
Based on AI algorithms, robots create an immersive training environment by simulating scenarios in the real world and generate insights into trainees’ achievements using a standardized and systematic ranking system. By analyzing training insights, these AI robots offer real-time feedback to volunteers and provide tailored retraining sessions to help them improve performance.
Moreover, Alibaba Cloud launched a cloud-based ticketing system to optimize digital ticketing services at sporting events. This was adapted from a customer service system that was previously used by Alibaba Group marketplaces such as Taobao and Tmall. When a game needs to be rescheduled, the system, backed by Alibaba Cloud’s conversational AI technology, automatically informs ticket holders and handles refund requests.
