The Middle East region’s first enterprise B2B marketplace, AmiViz today announced that during development of its platform, the company carried out extensive research and identified four pillars of success to deliver a seamless partner experience and abundance of benefits to the channel.
The four pillars are Collaboration, Automation, Customer Experience Center (CEC Lab) and Data Intelligence.
Collaboration: AmiViz platform empowers its channel partners to collaborate using chat-based communication tool, which is purpose built with process automation and AI. AmiViz team and its partners can now communicate via the AmiViz mobile app or web portal to discuss opportunities and share information related to the sales inquiry.
The system also generates a unique opportunity, which an individual or group chat will reference it to and communication for the entire life cycle of the opportunity. With simplified business processes and central repository of all communication data pertaining to deals/opportunities, the platform provides visibility of information and ease of accessing the historical transactions for references and reviews.
Automation: AmiViz brings automation in order management and processing on a real time basis eliminating tedious manual work and helps process orders faster to speed up the shipping and fulfillment process. With inefficiencies removed from the order management process, orders are fulfilled faster, accurately and with visibility.
In addition, the automation enables channel partners with improved customer service and enhanced customer experience, ensuring better returns and recurring business from the same customers.
Thanks to automation, partners can now execute effective, scalable and vendor compliant marketing campaigns, which helps them with improved business prospects, enhanced ROI and better management of the MDF.
CEC Lab: The CEC Lab is a platform built for partners to consider it as their own infrastructure and white label the demo invites to their customers. The CEC Lab is setup with 25+ technologies integrated with one another that helps partners to demonstrate a single technology or integration with multiple technologies to present comprehensive Cybersecurity solution offerings.
AmiViz continues to invest in scaling and enhancing the CEC lab platform to stay up to date with its features, ease of use and integration of more technologies. The partners can now run their cybersecurity business in a smarter way as this Lab offers anytime, anywhere access, provides a platform to offer comprehensive solution with upsell and cross-sell opportunities and above all provide support with required subject matter experts to deliver demos or answer customer queries.
Data Intelligence: The platform provides data in various formats and templates to monitor relevant business parameters. The insights into the data helps channel partners to unlock the potential of offering an enhanced customer experience to its customers, increase operational efficiencies, and offer new products and services based on greater understanding of trends and untapped revenue.
And, vendors also gain deep insights into their channel partners strength and requirements, enabling them to tailor their partner program or channel initiatives and focus more on partner experience to inspire loyalty and better engagement.
Data analytics allows channel partners to stay well informed about their business inquiries, transaction details, pipeline visibility, finance and administration components of the business information tied into a dashboard with on-demand reports allowing all stake holders a comprehensive and instant access to information at their fingertips.
These four pillars contribute with significant behavioral change for partners and pave them to the path of success. AmiViz will be showcasing the power of its B2B platform and demonstrate all the four pillars at GITEX via its new mobile app and web portal that will drive the Middle Eastern channel into future.
AmiViz will be at GITEX, and to know more about four pillars and have a hands-on experience of the platform, visit AmiViz at booth no. H1-B1 in Hall 1, Dubai World Trade Center, Dubai, UAE.