Salesforce has announced a significant expansion of Work.com – the unified employee experience platform to support a hybrid workforce. New products include Work.com Wellbeing to enhance employee wellness, Work.com Talent to accelerate learning and career growth, and Employee Service offerings that automate support to increase productivity.
This builds on Work.com’s existing employee experience products, including Employee Workspace, a digital desk where employees can access work resources and apps; Employee Concierge, an intelligent help desk that empowers employees to find answers to questions; and IT Service Center, which helps IT teams resolve problems fast and keep devices secure.
“We now have an incredible opportunity to intentionally transform the employee experience,” said Patrick Stokes, EVP & GM of Platform, Salesforce. “This is a pivotal moment for business leaders to ensure hybrid work is productive and fulfilling for everyone. Those that take the lead will attract the best talent. Those that don’t, won’t.”
Work.com Wellbeing is designed to help employees understand and improve their physical, emotional, social, financial, and professional wellbeing. Employees can complete confidential wellness checks and personal planning reviews in their Employee Workspace, directly in the flow of their work. Based on their responses, they receive relevant content from a Wellbeing bot, such as tips on how to reduce stress or how to connect with a financial advisor.
Leaders can gain data-driven insights that empower them to identify workforce trends and help them focus on employees’ wellbeing. For example, if employees report a sudden spike in work stress, leadership can take appropriate action like offering greater work-life balance resources and reducing meetings.
To help deliver Work.com Wellbeing, Salesforce is partnering with wellness experts including Thrive Global to deliver actionable wellbeing content to employees. Partner content will be available via the Salesforce AppExchange.
Accelerate learning and talent development to foster career growth
With Work.com Talent, employees get a single view of their skills, development goals, and potential career paths; receive personalized career guidance, such as learning recommendations and content from Trailhead, Salesforce’s free online learning platform; and can easily discover internal roles that align with their interests and career goals.
Simultaneously, managers and HR teams get actionable insights into their workforce. For example, they can now identify people within the organization that may have the skills needed to complete a new project or take on a new role, providing the ability to identify internal talent for new opportunities, as well as improve employee engagement and support career growth.
Streamline employee support to increase productivity
New Employee Service offerings will make employee self-service more intelligent and intuitive. These include:
• HR Service Center streamlines traditionally complex and disparate HR processes, like employee onboarding or short-term leave paperwork, into one integrated experience. Employees can quickly search for answers about HR policies and benefits, or complete HR tasks like updating a direct deposit or applying for a corporate credit card. HR teams manage requests through a dedicated service console with AI-powered recommendations that automate case resolution to help both them and employees move fast.
• Service Catalog offers employees a consumer-like menu of company products and services that they can easily request, like a new laptop or request to fix their mobile device. With Service Catalog, organizations can automate requests for common products and services across any departments – saving employees and fulfillment teams time.
• Employee Concierge Bots are AI-powered chatbots that help employees get answers to questions fast by surfacing knowledge articles and escalation paths in a conversational chat experience, across any department.
Pricing and Availability
• HR Service Center and Employee Concierge Bots are expected to be generally available in July 2021. Pricing information will be made available at general availability.
• Work.com Wellbeing, Work.com Talent and Service Catalog are expected to be generally available in November 2021. Pricing information will be made available at general availability.