ServiceNow which is supporting vaccinations for more than 20 million people with the Now Platform and its Vaccine Administration Management solution, has released further product enhancements to its Vaccine Administration Management solution to help organizations quickly meet the “last-mile” challenges of vaccinating and protecting people at scale.
The latest updates to the ServiceNow Vaccine Administration Management solution improve the vaccination scheduling process for vaccine recipients, administrators, and clinicians, providing increased visibility into inventory, to help convert all available vaccines into vaccinations.
New capabilities include:
• The ability to schedule and cancel appointments based on vaccine inventory as vaccines are distributed. Organizations can automatically track vaccine inventory in real-time and open, close, and reschedule appointments based on the number of vaccines they have available.
• Location-level configuration capabilities enable organizations managing multiple vaccination sites to specify inventory, available hours, and appointment slots by location.
Additionally, new capabilities announced give vaccine recipients more control over the scheduling process for a seamless booking experience, including:
• The ability to select a specific day and time for appointments and independently book second appointments. Previously, users were automatically booked into the first available spot.
• The ability for contact center agents to book appointments on behalf of recipients.
• Options for family scheduling will be available soon, allowing families to book appointments together and at the same time, rather than signing up individually with different accounts at varying times.
These updates will support smoother and more efficient experiences for both those receiving and administering vaccinations as more people become eligible and vaccines are made widely available.
ServiceNow’s Safe Workplace Solutions support all aspects of creating a safe and efficient return to work for governments, campuses, and companies. This now includes Vaccination Status, an app that helps public and private sector companies track the status of vaccinations in the workplace.
With the ServiceNow Vaccination Status app, employees and stakeholders in an organization can easily submit documentation of completed health vaccinations to meet return to workplace requirements, where permissible by law. Organizations can also collect vaccination data to assess when it’s safe to bring employees and stakeholders back to a workplace and provide benefits to employees who received vaccinations, in accordance with their respective policies.
Availability
New features are currently available in the ServiceNow Store with Vaccine Administration Management, and caregiver scheduling options are expected to be available in April.
