ServiceNow has unveiled the Now Platform Quebec release. This latest version of the Now Platform features expanded native AI capabilities and new low-code app development tools, empowering customers to innovate quickly, realize fast time-to-value, improve productivity and deliver great experiences. With companies radically changing the way they operate and accelerating digital transformation, the Now Platform is enabling the digital speed, agility and resilience every business needs to create the future of work.
As part of the release, ServiceNow has introduced several new capabilities to its existing IT, Employee and Customer Workflow portfolios including:
• New low code developer tools like Creator Workflows to help developers at all levels to build apps faster. New features include:
o App Engine Studio, which helps accelerate app development at scale with an intuitive and guided low-code visual development environment that empowers people with no coding experience to collaborate and build applications.
o App Engine Templates, which give teams access to pre-built workflow building blocks.
• New workflow solutions that help businesses to optimize productivity through ServiceNow’s unified data platform, allowing customers to continually monitor and improve business processes, including:
o Process and Workforce Optimization, enabling IT and customer service organizations to visually create and improve the underlying processes driving workflows, and providing a workspace to assess productivity, workload and KPIs across multiple channels.
o Engagement Messenger extending self-service to 3rd party portals to enable AI search, Knowledge Management, Case and Virtual Agent interactions, which result in increased case deflection and improved customer satisfaction.
• New native AI and digital capabilities tools, including:
o ITOM Predictive AIOps, which predicts issues before they become problems and helps organizations automate resolutions.
o Virtual Agent enhancements, to accelerate time to value with guided setup and topic recommendations, and speed incident resolution with end-to-end AI-powered conversational experiences.
o AI Search, which delivers a consumer-grade search experience for employees and customers, giving people the personalized, relevant, and actionable information they need right from their search window.
Availability
The Now Platform Quebec release is generally available today.
