Qatar Islamic Insurance Group (QIIG), has entered into a digital transformation partnership with SAP to enhance customer services.
Supporting Qatar’s insurance innovation, QIIG and SAP channel partner Mannai Corporation will provide an integrated cloud platform application of SAP Customer Experience solutions and the SAP S/4 HANA real-time business suite. Using these solutions, QIIG can gain a single source for all information, streamline departments, and help to meet compliance on its stock listing on the Qatar Stock Exchange.
The formal contract for a period of three years was signed by QIIG Group President and CEO, Ali Ibrahim Al Abdulghani and Khalid Mannai, Vice Chairman, Executive Committee of Mannai Corporation.
Commenting on the agreement, Ali Ibrahim Al Abdulghani, Group President & CEO, Qatar Islamic Insurance Group, said: “As Qatar’s Islamic insurance market continues to expand, Qatar Islamic Insurance took the initiative to transform our IT infrastructure to meet our customers’ insurance needs in real-time. Thanks to our digital transformation with SAP, we have full customer history, mobile-enabled analytics, and can also simplify our risk management and meet compliance.”
QIIG is the first banking, financial services, and insurance (BFSI) provider in Qatar running on SAP’s end-to-end solutions while leveraging global best practices.
Moving forward, QIIG aims to use an end-to-end application to fully automate its functional departments, helping in approval workflow, consolidating internal financial and technical reports.