Cisco unveils new enhancements to Webex at WebexOne

Today, at WebexOne, Cisco announced a wave of Webex innovation to help organizations collaborate seamlessly and transform their employee and customer experiences. Taking place today and tomorrow, WebexOne is Cisco’s premier digital workplace and collaboration conference that brings together thought leaders, customers and partners to discuss the future of digital transformation in the workplace.

More than 50 innovations announced today fall into three areas: seamless collaboration, smart hybrid work experiences, and intelligent customer experiences, all built on the rock-solid security and data protection synonymous with Cisco.

All New Webex – Gestures

The All New Webex

The all-new Webex available today, provides a single secure place for connecting and getting things done: call, meet and message in one app. New features are being added across all modes, and the app includes our unique, real-time presence capability, so you always know who is available.

New in meetings.

Features being added to Webex are:

In the app today

– Noise cancellation and speech enhancement: No more loud typing or rustling papers interrupting your train of thought. Webex automatically detects and suppresses common noises, so you can concentrate.

– Transcriptions and closed captioning: Remove the need for extensive note-taking. Transcripts are searchable, so team members who miss a meeting can quickly catch up.

– Highlights and action items: Webex Assistant will create these on your verbal command.

– Enhanced video layouts: Who do you want to see? You can change your video layout with simple slider control.

– Webex Huddle: Quickly call specific team members into a spontaneous meeting with a single click. No scheduling required—a single click and you’re in a quick team huddle to get stuff done.

All New Webex – Immersive Sharing

Coming soon

– In-meeting gestures: Like the presentation? Simply give a “thumbs up” with your hand and our AI translates your motion into a thumbs up on the screen for all to see. This is an industry first, coming in CY 2021.

– Immersive sharing: Share your presentation, video or application as a dynamic background with your video overlayed, for a more immersive experience. Coming in CY 2021.

– Real-time translation: As of February, you will be able to participate in your native language and get localized, real-time transcription of the active speaker, available in 10+ languages. Each meeting attendee can choose the language they want without impacting other users. Languages include: English, Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese.

– Save and share meeting artifacts: Meeting artifacts and recordings are instantly saved within your Webex app. View recordings in your Webex taskbar or within the content section of 1:1 and group spaces.

– Really big meetings: Need to host a Webex Events session with up to 25,000 fully participating attendees? You’ll soon be able to do that. You’ll be able to host even more—up to 100,000—using the new Webex Events native live streaming coming later this month.

– Meeting templates: Give everyone a chance to speak with roundtable templates and more. Put time limits on your meetings with quick syncs.

All New Webex – Translations

New in messaging.

– No more looking for key projects and people: With our industry-leading AI, Webex is the only messaging app that learns which projects, spaces and people are most important to you and elevates them to the top of your list. Available Q1 CY 2021.

– No more missed messages: You can manually highlight important messages and tasks with new Webex message pinning and mark as “unread”. Available Q1 CY 2021.

– No more missed meetings: In February, Webex will automatically share recordings to 1:1 and group spaces specified by you.

New in calling.

– Webex calling interactive voice response and video on hold: Video menus simplify call routing while video on hold engages users in new ways.

– Easily escalate a phone call to a Webex meeting: Escalate a 1:1 telephone call into a Webex video meeting and get the full Webex experience with AI features, transcriptions, notes and action items, and recordings.

– New ways to buy: Customers can now take advantage of new calling plans with PSTN delivered directly from Cisco. This will be available in the US in mid-December, Canada in the first quarter of 2021 and many more countries globally throughout the year.

New in analytics:

Daily interactions are the fabric of effective collaboration. Last year, we introduced People Insights profiles. Now, we’re expanding People Insights with a new suite of features. Powered by the Webex Graph, these new features deliver highly personalized insights and actionable recommendations to individuals and teams.

The All New Webex Contact Center

The new Webex Contact Center delivers powerful new benefits for businesses, customers, and agents to drive intelligent customer experiences:

– Now businesses of all sizes (even with the smallest of contact centers) can have the robustness of a cloud contact center with thousands of agents on day one.

– A next-generation microservices architecture enables rapid feature innovation while open APIs allow for easy customization.

– Customers benefit from a digital-first experience and can now connect their way – whether chat, email, voice and now text and social.

– New AI-powered voice and chatbots can answer the easy questions and route the tricky ones to contact center agents, with all the related background served up so customers won’t have to repeat themselves.

– Agents will no longer be blindsided by customer sentiment now that Webex Experience Management is integrated with Webex Contact Center.