Opaala partners with DWTC to facilitate seamless dining experience in Gitex

Opaala has announced its partnership with Dubai World Trade Center (DWTC) to seamlessly facilitate the dining experience for visitors and restaurants alike during the largest tech event of the year, Gitex, taking place from the 6th until the 9th of December. Opaala will power seven different restaurants to make ordering food and beverages simpler, faster, and safer with the COVID-19 pandemic in place.

Opaala smart service system

Opaala has been selected by DWTC after the platform has proven to improve operational efficiency for both F&B outlets and customers alike with key advantages such as eliminating long queues, the need for physical menus or receipts, and delivering orders in a faster and more organized manner.

This year, DWTC will implement Opaala’s ordering system at Gitex in order to maintain its high-quality operational standard, enhanced service, and provide a fully contactless system. To achieve this, QR codes that will initiate the Opaala interactive, digital menu, will be placed at various locations throughout the event including dining tables, digital screens, and key high traffic areas across the premises for customers to scan. In addition, Opaala’s latest innovative ‘Food Court Mode’ will power seven different restaurants to facilitate a smooth experience through a single unified ordering platform for all venues. Every QR code throughout the venue touchpoints will direct customers to Opaala’s smart service platform to use its first-of-its-kind ordering features. From a single QR code, customers will be able to order from several restaurants at once under one bill, eliminating the hassle of having to find a table or waiting in long queues to place an order. Event visitors will be able to order from different venues from the same menu and each restaurant will receive and process only the relevant items of its menu for either table delivery or pickup. Guests will be able to pay with debit or credit cards, or by using ApplePlay instead of having to handle cash, which also adheres to the COVID-19 safety precautions set by medical experts for contactless interactions.

Following Gitex 2020, Opaala will continue to work closely with DWTC to provide its smart service platform for other F&B outlets across different events and with permanent venue partnerships. Opaala is available at Gitex, Sheikh Maktoum Hall, Marketing Mania, Booth MM2.