Emirates Hospitals Group (EHG) has successfully achieved a milestone in digitizing its health care services by implementing Okadoc’s white label booking and telemedicine solution.
By implementing Okadoc’s innovative booking and telemedicine platform all patients can now conveniently schedule and manage their appointments via the hospital’s website. Okadoc’s solution also allows patients who previously made appointments through EHG’s call centers to manage their bookings online.
Okadoc’s white label solution is directly integrated with EHG’s healthcare information system, InterSystems TrakCare, allowing patients to view doctor’s availability in real-time to schedule and manage appointments 24/7 with no downtime. After patient bookings are made, an automatically generated confirmation and booking reminder is sent to the patients enabling them to connect online to access the information they need easily and effectively. Okadoc’s solution will reduce no shows and optimize bookings, increasing EHG’s revenues and reducing operational costs especially those associated with maintaining a call center for appointment scheduling.
The platform further allows patients to use chat and video calls with their doctors any time of day, transfer and receive documents such as prescriptions and medical records and pay for their consultations without delays. The safe and secure system ensures all patient data remains confidential.
With EHG’s online booking platform also connected to InterSystems TrakCare unified healthcare information system, the group has digitized its services giving patients access to doctors’ real-time availability from their mobile applications and the EHG website. TrakCare also provides EHG with a holistic view of each patient’s clinical, administrative, and financial information at any given time on any authorized internet-connected device.
Okadoc’s technology is TRA (Telecommunications Regulatory Authority) approved, using end-to-end encryption with the cloud data hosted in the UAE, and compliant with UAE regulations and it can be easily embedded into healthcare providers’ website and mobile applications quickly.
