IST Networks has partnered with UiPath to provide RPA services in the region as well as enable its clients to automate their key business processes within their organizations.
IST has been delivering exceptional customer experience (CX) technology solutions since 2002 and the company finds UiPath as the perfect fit to its CX Technology stack. Contact center agents, for instance, are well placed to reap the benefits of automatization, as they handle numerous repetitive and tedious processes that can be automated using RPA.
Moreover, jumping between various applications shifts focus away from the customer, lowering agent productivity, and potentially endangering data accuracy. That is why, by using the UiPath RPA platform, agents are freed from mind-numbing tasks, increase their overall efficiency and focus on developing their customer-centric skills.
“As one of the leading focused Contact Center & Customer Experience technology system integrator within the Middle East, we are excited about our new partnership with UiPath. Excited about the opportunities it would bring to our existing customers and enabling them to optimize their operations, cut costs, and focus on their business. Excited for the new opportunities it brings to IST. At IST, we are well known to be a leader in the market, when it comes to introducing new next-gen innovative CX technologies to the market. We believe that RPA and UiPath, is one of those technologies of the future,” Mohamed Fahmy, IST Networks CEO, said.
IST promotes the benefits of using the UiPath RPA platform beyond the contact center, specifically within finance, accounting and human resources departments and generally in any department where there are tasks that can be automated, saving organizations costs whilst increasing efficiency. Tasks eligible for automation include accounts payable, accounts receivable within the finance departments, and, in HR departments, new staff onboarding, recruitment and employee file management. Overall, all organizations from all sectors will immensely benefit from automating such processes.
Jan Ursi, VP of Partnerships EMEA at UiPath, said: “We are happy to count another trustworthy partner in IST Networks and together drive further RPA adoption across private and public sector organizations in the Middle East. We look forward to joining forces and empowering customers to increase business efficiency and boost employee satisfaction by using the UiPath RPA platform.”
