Link Development, the leading Egyptian Microsoft Certified Cloud Service provider deployed the Microsoft Azure Cloud at Gulf Air to revamp its online customer-experience by delivering world-class web and cross-device services while future-proofing its online platform, giving customers access to information and services around the clock, from anywhere in the world, with lightning-fast response times.
“At Microsoft our mission is to help every individual and organisation on the planet to achieve more and we are deeply proud to have played a part in Gulf Air’s digital transformation journey,” said Sherif Tawfik, Country General Manager, Microsoft Bahrain & Oman. “Sub-second response times are critical to travellers as they plan their itineraries, and this was a high-priority aspect of Gulf Air’s digital transformation. Azure allowed the company’s online services to react in real time to fluctuations in Web traffic, all while providing world-leading security for both the airline and its passengers.”
“The importance of the online user experience and the need for a superior online presence made us decide that a new, modern online presence was a high strategic priority. With the Azure-based portal, our unique visitor numbers have shot up, while we have reduced our backend operational costs,” said Dr Jassim Haji, Director of Information Technology, Gulf Air
With the help of Link Development Gulf Air has rebuilt its legacy Microsoft SharePoint-based website using a powerful combination of Azure and open-source software platforms. And, Sylvana Mounir, General Manager, Digital Services at Link Development said. We at Link Development have always strived to offer solutions that cater to the needs of every customer.” “Microsoft innovations, coupled with our inventive ways of engagement, delivery and support, empower Gulf Air to harness technology in order to achieve their business objectives.”
The multilingual site for Gulf Air offers a wide range of responsive features, such as travel data, baggage claim, flight booking and even local-weather information. The flexibility of Azure will allow the airline to roll out other provisions as needed.
