Fujitsu and Emerico have partnered to deliver video Smart Kiosk machines for newly launched digital banking centre in Abu Dhabi. This secure and efficient anytime, anywhere service redefines banking experience where customers can request the service online and complete it with a visit to the bank without the need for waiting. The Smart kiosks offer instant access to core banking services including account opening and credit card replacements.
The virtual teller machines are at the core of the uBank experience launched by Abu Dhabi Commercial Bank (ADCB), to bring a unique level of convenience and flexibility to banking customers. By leveraging Emerico’s Alexis software, full customer integration is achieved through the UAE EIDA (Emirates Identity Authority) gate for accessing pertinent information with a simple scan of the customer ID.
Alexis also monitors the kiosks remotely, checks if a component goes offline, and can even see when plastic must be refiled in the card printer. It is also integrated with all systems of the bank, whereby background checks to issue credit cards or loans can be swiftly verified. The credit cards issued from the smart kiosk are thereby fully certified by leading international card companies, and approved under local regulations as well.
Arup Mukhopadhyay, Head of Consumer Banking Group at ADCB, said: “uBank is the smart new way to bank, putting our customers at the heart of our service. Customers can now perform several on-the-spot transactions by visiting the ADCB ubank. We are very happy with Fujitsu and Emerico’s smart banking solution as it is fully secured, digitally driven and highly efficient.”
Farid Al-Sabbagh, VP and Managing Director at Fujitsu Middle East, says: “We are pleased to help ADCB provide a true, one-stop digital experience. Every single detail in uBank, including the live video conference support, is designed to enhance customer convenience. This is a strong example of Fujitsu’s commitment to support our partners in the region with the latest technology solutions to power their digital transformation.”
Following the successful first implementation, ADCB is planning to launch two more uBank centres this year in Abu Dhabi and Dubai.
