Epicor has announced the winners of the 2017 Epicor Customer Excellence Awards program for the Middle East region at the Epicor Customer Summit MENA held in Dubai. The global awards program, now in its second year, recognizes innovative organisations that have successfully transformed operations by deploying Epicor solutions and services to achieve excellence in business efficiency, customer experience, and overall performance.
The regional program winners are also now finalists in the global awards program categories for overall “Customer of the Year” with winners to be announced later this year, after all the regional awards programs have concluded.
“Our customers continue to leverage technology to streamline and automate their operations, increase employee engagement, drive change management, improve customer satisfaction and expand their business, not just in the region, but across the globe,” said Monzer Tohme, Regional Vice President, Middle East and Africa, Epicor Software. “We are extremely pleased that our customers have decided to partner with Epicor to provide them an enterprise resource planning (ERP) solution that will serve as the backbone of their business and support their growth ambitions.”
Award entries were judged by the complexity of the project, including what business areas were impacted by the scope of the project—clearly stated objectives, why was this initiative started? What were the deliverables? How was success defined? As well as overall business impact of the initiative relative to stated goals: What was achieved? How did this compare to the original KPIs?