As part of the overall strategy, the bank wishes to offer its customers experience the same “look and feel” on every mode of banking channel, whether mobile banking, visiting the branch or using ATMs.
Diebold Nixdorf’s software platform will enable the bank to design innovative user interfaces and introduce new functions quickly on all the ATMs in its network. Additionally, it will also provide remote monitoring software and IT services management for Ziraat’s ATM network, which will help the bank improve customer satisfaction through advanced maintenance analytics.
“With this project, we are building a foundation for integrating the ATM channel with the overall channel strategy of the bank. This will allow Ziraat Bank to create a unique customer experience that is consistent with customers’ experiences on other bank touchpoints, and allow for technology and talent to be used across bank channels. The project will position Ziraat Bank to respond to the market quickly through agile implementation methods and deliver continued innovation to keep up with the behavioral changes of their customers.” said Christian Weisser, senior vice president and managing director – EMEA at Diebold Nixdorf.
