Kodak Alaris open new service centre in KSA

Kodak Alaris announced the opening of its new dedicated service centre in Riyadh, which will be followed by new centres in Jeddah, Dammam and Khamis Mushait. This move comes on as, the company saw its the sales of both Kodak branded as well as third party scanner equipment growing fast.

It is the first scanner vendor to open facilities in the country to assist customers. This is key given high volume production scanners are fundamental to business process workflows and ensuring equipment availability and uptime is crucial.

Various service packages are available including four and eight-hour break/fix response times in addition to bespoke service level agreements based on individual customer requirements.

The company attributed its growth in the Kingdom to “a tremendous wave of digitisation projects underpinning various smart government initiatives, rapid growth of medical-records scanning and significant success winning business from Business Process Outsourcers (BPOs)”.

David Whitton, regional sales director-MEA at Kodak Alaris said, “About 50% of the scanner market in the Middle East is located in Saudi Arabia. Given the volume of production scanners we sell today, increasing our service footprint countrywide is vital to support customers when they make significant hardware purchases. We now have skilled and experienced engineers on hand to ensure customers get the best possible value from using equipment we have supplied.”