Ocular Technologies’ feature-rich new O!Connect cloud contact centre, which officially launched in South in February, has created a stir in the market that Ocular has unveiled an Affiliate Programme to meet demand from qualified partners who are keen to resell the solution.
O!Connect is based on a white-label platform developed specifically for Ocular by global contact centre company Aspect. O!Connect has also been customised to meet local needs and address local concerns.
Pommie Lutchman, CEO of Ocular Technologies, said features such as enhanced ease of use, self-provisioning and payment convenience were added to the service after consultation with local customers and prospective customers.
“It’s the bane of our industry that too many vendors produce a product and try to mould the customer into the product capabilities. We work the other way around – the customer tells us what they want and we try to make it work for them. O!Connect is the result of our listening to what the market wants and then delivering the capabilities, features, and price points that suit the market,” said Lutchman.
The Voice Only Voice Basic licence, priced at R699 per agent per month, includes inbound, manual outbound, voicemail, basic IVR, historical reporting, real-time reporting, skills-based routing, lightweight PBX, SIP softphone, Web services, Web-based contact centre administration, Web-based agent desktop, scheduled reports and visual scripting environment capabilities.
The top of the range Omni Channel Pro, at R1 699 per agent per month, adds in-demand capabilities such as in-queue call-back, voice recording, quality scoring, quality reporting, sales force integration, outbound predictive and preview dialling, blended agents, agent-initiated SMS, screen recording, screen sharing, and critically – full omni-channel capabilities with mobile client and API.