Dimension Data recently announced that it has secured a multi-year transformational outsource partnership with the South African subsidiary of Swiss-based Zurich Insurance.
Previously, Zurich adopted a multi-sourcing strategy for IT services – which served them well. In an effort to relinquish the overhead of multi-vendor management, the company opted for comprehensive IT outsourcing solution that would reduce costs through vendor consolidation unlock operational efficiencies, as well as support key business drivers.
Dimension Data was seen as the ideal partner to operate Zurich’s IT landscape as well as collaborate with Zurich in formulating, tracking and managing an IT transformation programme that would enable the next-generation IT landscape.
Collin Molepe, COO for Zurich South Africa said, “Being a customer-centric organisation, we wanted to embrace emerging trends in an effort to improve our customer offering even further. Through an extensive RFP process, Dimension Data was selected for this key transformational outsourcing initiative.”
Dimension Data will provide Zurich Insurance with the following services, utilising a blended onsite and remote model: End-user computing, network support, IP telephony, server administration, service desk, e-mail platform and data centre services; as well as assist in cloud and mobility solutions going forward.
Costa Koutakis, Executive – IT Outsourcing at Dimension Data Middle East and Africa, says, “We believe we are uniquely positioned to provide Zurich South Africa with a world-class operational service and address the company’s short-term as well as medium- and longer-term IT aspirations. As we expand our relationship, our goal is to continue to provide superior services and further our impact on the overall business performance of the organisation. Our experience in IT outsourcing will give Zurich the advantage it needs to differentiate in this competitive market.”
