Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, has added three vice president positions to further enhance the company’s cloud communications infrastructure, service and support.
Ray Cappola, Jose Martinez, and Steven Vaughan all fill newly created vice president positions, and bring a combined 48-plus years of experience to the Interactive Intelligence Communications as a Service offering.
“Given that our cloud solutions have represented the fastest growing segment of our business for the past several years – with cloud-based orders up 75 percent last quarter alone – we decided to add several key positions to ensure we can continue offering our customers the best cloud deployment experience possible,” said Mike Szilagyi, Interactive Intelligence vice president of CaaS.
Ray Cappola serves as Interactive Intelligence vice president of CaaS support, which includes global management of CaaS technical support and the company’s network operations centers. Cappola brings with him 12 years of technology support experience, which includes his previous role at Oracle where he led the global storage support delivery team.
Jose Martinez serves as Interactive Intelligence vice president of CaaS infrastructure, which includes management of Interactive Intelligence’s 12 global data centers, as well as the company’s CaaS-related network and storage operations and engineering. Martinez, who has 16 years of industry experience, was previously employed by IBM where he successfully managed global infrastructure projects for the company’s Fortune 500 customers.
Steven Vaughan is a contact center industry veteran and serves as Interactive Intelligence vice president of CaaS delivery, which includes management of the CaaS architecture, implementation, and service delivery teams. Prior to Interactive Intelligence, Vaughan served in senior product management, professional services, and IT systems roles at companies such as Cisco, Genesys and LiveVox. Vaughan has more than 20 years of industry experience.
The Interactive Intelligence CaaS group has grown 115 percent over the last year. The company continues to invest heavily in its CaaS infrastructure, with plans to increase cloud staff by an additional 50 percent in 2014.
