Masters Security increases efficiency with SiteWorx

UAE based Masters Security, an established provider of security and cleaning services to several buildings and facilities successfully implemented SiteWorx from Unique Computer Systems to help it enhance the level of its services and set a new standard in facilities maintenance.

SiteWorx, a mobile client server application, was customized to meet the requirements of Masters Security with additional processes to capture presence and preventability of security and cleaning personnel.

To prevent loss and wastage of materials on site, SiteWorx provides functionality to track and manage resources and materials on site. Personnel on site can also request for replenishment of materials using the mobile application.

To help managing the process of recording and completing work orders, a work order module was added to allow facilities supervisors to record labor, materials and tasks thus providing valuable data back to management to assess effective operations and customer satisfaction.

Bashar Jaber, Director at Masters Security, expressed his pleasure with the implementation of the solution by stating, that “the solution increases the field visibility of our staff and their activities. It also gives us an auditable method to assess the quality of service being offered to our customers and maintaining our high standards.

“UCS was happy to address Masters Security’s need to add more value to its facility maintenance services through mobilizing its review processes and work orders management. We believe organizations such as Masters Security have the vision to aim for increased customer satisfaction through automation,” said, “Manish Bhatia, CTO of unique Computer Systems.